Frequently Asked Questions
General
Genesis Mining Pro was a Cryptocurrency cloud mining service that offered an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup.
We offered hosted cryptocurrency mining services and a variety of mining related solutions to small and large scale customers.
Our service was founded by the end of 2013 and stopped onboarding new customers in 2020.
Please send your inquiry to press@genesis-mining.com.
Account
Mining returns depend on the current network difficulty, hashrate, and the price of the mined cryptocurrency. Due to the volatility of the crypto market, we cannot guarantee specific returns.
The maintenance fee covers the cost of electricity, infrastructure, and ongoing maintenance of our mining hardware. It is deducted from your daily mining output.
Mining output is calculated and paid out daily. You can view your balance and transaction history in your Genesis Mining Pro dashboard.
Mining output can decrease due to increasing network difficulty (as more miners join the network), changes in the cryptocurrency's block reward, or fluctuations in coin price. These factors are market-driven and beyond our control.
Contact Customer Service
Please open a ticket from inside your Genesis Mining Pro account.
Keep in mind that the quality and promptness of our
response depends on how accurately you fill out the ticket form.
We are looking forward to
hearing from you.